Job Function : IT/Telecom - Hardware,IT/Telecom - Software
Specialization : Desktop Support,Network Administration,System Administration,H/W Installation/Maintenance,Security,Switching/Router
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Qualification : Post Graduation - ME/M.Tech, MBA/PGDM, MCA/PGDCA (Computers, Information Technology, Computers )
School & Graduation - BE/B.Tech, BCA, Diploma (Computers, Computers, Computers )
Experience : 0 - 1
Location : Gurgaon
Key Skills : Networking, Installations, Configurations, LAN, WAN, MAN, Troubleshooting, Backup, Recovery, Hardware, Software, Telnet, PING, Windows, Server
JOB DESCRIPTION :
Job Description & Responsibilities
1.Assembling & Installation.
2. Configuration of Outlook.
3.Backup & Restoration of Mails.
4. Networking & Trouble shooting.
5.Assembling Desktop Computer & Software Installation.
6. Data Recovery.
7.LAN : Microsoft LAN Installation and certification with DNS , DHCP, FTP
8. WAN : IP sub- netting , Cisco switches (2900 series ) administration with VTP Server
IP Addressing, DHCP, WINS, DNS, IIS, IPSec, IP Routing, RAS & VPN
9.Managing and Maintaining Users, Computers, Groups, Server Environment, Physical and Logical Devices.
10. Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices, Drivers, Network protocols and services.
11.Troubleshooting Desktop Environment and Security.
12. Installing Windows XP, Server 2003.
13.Implementing, Managing and Maintaining IP Addressing, Name Resolution,
Network Security, Routing and Remote Access, and Maintain Network Infrastructure.
14. Implementing Managing and Maintaining Dynamic Host Configuration Protocol (DHCP), Domain Naming System (DNS), Windows Internet Naming Services (WINS),
15.Implement, Manage and Maintain Internet Information Services (IIS).Responsible for handling all technical issues related to broadband services and user s broadband & wireless connectivity.
16.Undertake remote connectivity to the user s machines / laptops for troubleshooting broadband issues within TAT.
17.Manage all broadband troubleshooting which relates to modems and routers installed at user s location including configuring routers, modems, doing line test and fixing faults, if any?
18.Handle configuration of routers related to their connectivity and firmware upgradation.
19. Manage customer service operations for rendering and achieved quality services.
20.Resolve customer complaints on technical issues on time.
21. Provide value added customer services by attending to customer queries and issues.
22.Level 1/2 Troubleshooting for LAN, Wireless Networks, and Windows based laptops and Desktops.
23. Installation and UN installation of the Software, printer, drivers etc.
24.Troubleshooting through remote takeover of User`s desktop/laptop.
25. Routing of mis routed tickets to correct queue.
26.Providing technical support on platforms like Windows XP, VISTA, 7. Installing, repairing and restoring operating systems in different situations.
27. Configuring and troubleshooting peripherals such as Wireless & multifunction Printers, Routers, adapters etc and Software such as Email clients, Browsers, Anti-virus, Windows Registry etc.
28.Solving client s issues on remote sessions and over the phone.
Desired candidate profile
1.Graduate / Post Graduate freshers are also welcome to apply.
2. No Undergraduates.
3.Willing to work in US shifts / Total Night Shifts (8:30PM 5:30AM).
4.Must have Strong computer knowledge of Networking.
5. Should be Self motivator and sales oriented.
6.Experience =0 to 1 Years
Benefits & compensation
1. Work only 5 days a week.
2.Cab service for pick up & drop.
3. Meal provided by the company.
COMPANY DESCRIPTION :
Impressive BPO was founded in 2006 by a team of professionals with significant experience in but not limited to Outsourcing, Customer service and collections we also closely aligned with respected experts in lead generation, outbound calling as well as professionals experts in telemarketing. The success of Impressive BPO is based on willingness to go the extra mile to ensure that our clients get best of servicing when they rely on company off shores.
Our team is committed to treating each client like they are our only client which means an incredibly high level of personal service. Impressive BPO currently offers following services and is always looking to research new markets to provide other services like
Customer Support
Lead generation
Back-end processing
Collections. (First party and third party)
Mortgage Services
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