Job Function : Operations/Customer Service/Telecalling/Backend
Specialization : Customer Service (Voice)
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Qualification : School & Graduation - Any Graduate
Experience : 0 - 2
Location : Gurgaon
Key Skills : Customer Interaction,Customer Servicing, customer care
JOB DESCRIPTION :
Taking inbound calls from customers regarding their account activity and other questions.
Assisting customers with queries based on their account and general company questions.
Making outbound calls to customers regarding problems with their account or regarding missing documents/information on accounts.
Taking proper care that the customer is not annoyed, offended or irritated in any way, shape or form.
Desired candidate profile:
Graduate freshers are welcome to apply.
Undergraduates with minimum of 6 months experience in International BPO.
Willing to work in US shifts.
Must have basic computer knowledge.
Must have very good written and spoken English with Neutral/US accent.
Should be polite and must posses customer service abilities such as anger management etc.
COMPANY DESCRIPTION :
Impressive BPO was founded in 2006 by a team of professionals with significant experience in but not limited to Outsourcing, Customer service and collections We also closely aligned with respected experts in lead generation, outbound calling as well as professionals experts in telemarketing.
The success of Impressive BPO is based on willingness to go the extra mile to ensure that our clients get best of servicing when they rely on company off shores.
Our team is committed to treating each client like they are our only client which means an incredibly high level of personal service.
Impressive BPO currently offers following services and is always looking to research new markets to provide other services:
Customer Support
Lead generation
Back-end processing
Collections. (First party and third party)
Mortgage Services
CONTACT INFORMATION :
Address : Plot No. 698 Udyog Vihar Phase 5 Gurgaon 122016 Haryana
Phone : +91-9999692889
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