Job Title: Customer Service Executive
Location: Mumbai,Chennai,New Delhi,Gurgaon
Job Description:
Customer Service Executive- Voice Openings at Mumbai, Delhi and Chennai
Graduate (Fresher can also apply) or Undergraduates (with at least 6 months of experience )with excellent communication (English language) skills.
Inbound customer service (for Banking, Credit Card, Travel & Mortgages processes).
Inbound customer service with up-selling opportunities (attractive incentives available).
Outbound collections (attractive incentives available).
Note : Travel/GDS knowledge preferred for our DELHI office openings.
Graduate (Fresher can also apply) or Undergraduates (with at least 6 months of experience )with excellent communication (English language) skills.
About Us:
Intelenet impacts your business by seeking to reduce costs while consistently maintaining superior levels of service. Our solutions extend across all strata of BPO, technology and consulting.
Contact Centre Management
Intelenet offers contact centre management services via multiple touch points, including telephone, email, web and standard mail. In addition to the expected savings from the offshore labour arbitrage, Intelenet has generated significant revenues for clients through sales and collections processes and incrementally reduced costs through programme enhancements (process, technology, etc.).
Focus on Efficiency and Effectiveness
Our efficiency focus for contact centre services has long been on compliance with quality service levels. Our effectiveness focus has been on the number of sales or orders per hour, first call resolutions and customer satisfaction. In addition, we have conducted extensive training sessions for our customer care personnel on U.S. and U.K. specific accent neutralisation and culture sensitisation. Intelenet also achieved 99.99% uptime in connectivity, which is critical to voice processes. Examples of our efficiency and effectiveness include:
Intelenet’s accounting services offerings cover the entire range of accounts including accounts receivable, client billing, audits and revenue accounting. We help client’s to create a blue print for finance and accounting outsourcing. Our proprietary tool – ‘Offshore master’ – enables us to capture all the variables necessary to deliver a process and provide inputs for the ‘New operating model’ design with an outsourced element.
Intelenet has been able to add incremental value to our customers’ business through process selection, business process re-engineering, business case creation, benchmarking, transition planning and implementation, Sarbanes Oxley compliance, and technology blue printing. This is evidenced by the following sampling of our work:
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