Experience:3 - 5 Years
Location:Guwahati, Patna, Ranchi
Compensation:
Rupees 2,00,000 - 2,50,000
Education:UG - Any Graduate - Any Specialization PG - MBA/PGDM - Any Specialization
Industry Type:BPO/ITES
Role:Team Leader -(NonTechnical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile:
Excellent Communication and presentation skills
Good Personality with leadership
People management skills
Good communication and interpersonal skills
Proficient in English and regional language
Computer savvy-good in MS Office
Computer proficiency with high typing accuracy
Capability to manage customer and services oriented processes
Job Description
For the Post of TL:
· Responsible for delivery of services
· Report to the Customer Service Manager.
· Resolve customer queries and issues.
· Ensure quality of services delivered.
· Escalate customer issues for quick resolution.
· Execute activities to meet the service period SLAs
Desirable - MBA(Preferred) with 3 -4 yrs exp in retail service delivery / banking operations,atleast 1 yr as a lead
Note- Please mention location preference and post applied for in the subject line
Keywords: Customer Service,BPO,KPO,ITES, Computer Savvy, Customer Handling, BPO
Company Profile:
CMC Ltd (A Tata Enterprise) Multinational company with 18 offices in India and operating on more than 500 resident and non-resident locations in India. CMC Ltd is implementing cutting-edge & challenging projects for our preferred clients and provides ample opportunity for learning and career growth
Contact Details:
Company Name:CMC Ltd.
Executive Name:Prasun Dey
Email Address:prasun.dey@cmcltd.com
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