Job Function : IT/Telecom - Software
Specialization : Network Administration,System Administration
Industry : IT-Hardware/Networking, IT-Software
Qualification : School & Graduation - B.Sc, BE/B.Tech, Diploma (Computers, Electronics/Telecommunication )
Experience : 5 - 10
Location : Hyderabad/ Secunderabad ,Chennai ,Bengaluru/ Bangalore ,Noida/ Greater Noida
Key Skills : Veritas, "Arc server","patching","sytem administrator","windows administrator","WMI"
JOB DESCRIPTION :
# Role of the System Administration is to perform day to day support on the server like administration, housekeeping, maintenance, upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and checks.
## Duties & Responsibilities:
# Upgrade and Maintain OS Versions.
# Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
# RCA preparation and meeting SLA for RCA submission.
# Planning and implementing fixes / Patches
# Escalation of Disk management task on production system from L2 team.
# Complex Health Checking.
# Citrix related issues , affecting significant no. of users
High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.
# Analyze Problems & escalate to appropriate Levels.
# Act on Day to Day House Keeping tasks by using tools & scripts
# To able to perform in 24 x 7 Environment in shift roaster
# To able to attend calls on Oncall basis whenever assigned
# Work with Change & Problem Management Tools
# Create regular reports for Management requirements.
# Problem determination and resolution within Expected time frame.
# Perform Root Cause Analysis for the incidents.
# Identify and recommend improvements to existing processes.
# Escalations handling.
# Coordination with Server managers/other teams.
# Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
# Adhere to all the account specific technical as well as general process / procedures.
# Ensure the Service Requests and all pre-requisite checks are followed deligently.
##Technical:
# Adequate Knowledge of MS Patching and resolving the security based problems.
# Practical experience on Client Backup tools like TSM, Veritas, Arc server etc.,
# Knowledge of Citrix, VM ware and remote server support is an added advantage.
# Trouble shooting server based problems with root cause analysis.
# Problem solving Capability in IBM,HP and Dell Hardware.
# Experience in handling customer base environment of more than 50 servers will be essential.
# Good Understanding of trouble shooting & Server based Commands
# General Knowledge of Storage, Networking and backup devices
# Experience on the following layered products( in one will be Mandatory, more than two will be an added advantage)
- DNS
- DHCP
- WINS
- TCP/IP
- IIS & FTP
# Strong concepts of TCP / IP
# In depth Knowledge & Experience of managing complex tasks like :
- File / Directory Permissions
- Logical Volume Manager
- OS & layered product Installation
- Patch Management Planning & Installation
- Managing backup in products like Tivoli storage management.
- Creating WMI Scripts for Automating the manual tasks
## General Skills:
# Good Communication(Oral & Written) skills is essential
# Experience in managing team size of 3 to 5 members of Junior administrators.
# Ability to quickly analyze & diagnose the problem
# Hardworking, Ready to learn and drive to achieve
# To participate & Work with Local & Global Team
# Ready to take additional challenges
# Ability to acquire skills & keep them updated
# Ability to articulate and compare alternative approaches
# Creativity and Judgment applied to professional, technical or operational problems
# Independently generates solutions based on analytical, technical skills and business knowledge
# Provide advice in Technical / Operational Issues
# Knowledge of ITIL or equivalent processes.
# Qualification & Experience:
- Engineering Degree from Premier Institute(Electronics, Computer Science etc.,
OR
- Bachelor of Computer Science/Bachelor of Science/Equivalent Degree
OR
-Diploma in Computer
## Work Location : Hyderabad, Bangalore and Chennai, Noida
Exp : 5yrs +
COMPANY DESCRIPTION :
IBM has been present in India since 1992 Since inception, IBM in India has expanded its operations considerably with regional headquarters in Bangalore and offices in 14 cities including regional offices in New Delhi, Mumbai, Kolkata and Chennai. Today, the company has established itself as one of the leaders in the Indian Information Technology (IT) Industry.
IBM has set the agenda for the industry with 'on demand business' - a kind of transformation where an organisation changes the way it operates and reduces costs; serving customers better, reducing risks and improving speed and agility in the marketplace. IBM is already working with customers to transform them into 'on demand' businesses. IBM is the only company in the world that offers end-to-end solutions to the customers from hardware to software, services and consulting. Linux support further enhances IBM's e-business infrastructure enabler capability.
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